CHAPTER 19: OUTSOURCING IN THE 21ST CENTURY

CHAPTER 19: OUTSOURCING IN THE 21^ST CENTURY

Assalamualaikum..and helloooooooo everyone... ! How are u guys..?feeling good..? Today I would like to write new post of my IT subject which is Outsourcing in the 21st century.. and, and, and this is the last chapter for this subject. Which means that..final exam is around the corner..! Now, lets check it out.. :)

           

            OUTSOURCING PROJECTS

·         Insourcing (in-house-development) – a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems

·         Outsourcing – an arrangement by which one organization provides a service or services for another organization that chooses not to perform them in-house

            While, this picture below show the reasons companies outsorce

·         Onshore outsourcing – engaging another company within the same country for services

·         Nearshore outsourcing – contracting an outsourcing arrangement with a company in a nearby country

·         Offshore outsourcing – using organizations from developing countries to write code and develop systems

·         Factors driving outsourcing growth include:

–     Core competencies

–     Financial savings

–     Rapid growth

–     Industry changes

–     The Internet

–     Globalization

·         Most organizations outsource their non core business functions, such as payroll and IT

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OUTSOURCING BENEFITS

·         Outsourcing benefits include:

–     Increased quality and efficiency

–     Reduced operating expenses

–     Outsourcing non-core processes

–     Reduced exposure to risk

–     Economies of scale, expertise, and best practices

–     Access to advanced technologies

–     Increased flexibility

–     Avoid costly outlay of capital funds

–     Reduced headcount and associated overhead expense

–     Reduced time to market for products or services

OUTSOURCING CHALLENGES

·         Outsourcing challenges include

–     Contract length

1.      Difficulties in getting out of a contract

2.      Problems in foreseeing future needs

3.      Problems in reforming an internal IT department after the contract is finished

–     Competitive edge

–     Confidentiality

–     Scope definition

Thank you sooo much for reading my blog.. I hope you like it.. :)

CHAPTER 15: CREATING COLLABORATIVE PARTNERSHIPS

CHAPTER 15: CREATING COLLABORATIVE PARTNERSHIPS

Assalamualaikum everyone..! Tonight I would like to share new entry with you guys..It is about creating collaborative partnerships. It is new knowledge for me..Now,lets check it out..! :)

                TEAMS, PARTNERSHIPS, AND ALLIANCES

·         Organizations create and use teams, partnerships, and alliances to:

–      Undertake new initiatives

–      Address both minor and major problems

–      Capitalize on significant opportunities

·         Organizations create teams, partnerships, and alliances both internally with employees and externally with other organizations

·         Collaboration system – supports the work of teams by facilitating the sharing and flow of information

·         Organizations form alliances and partnerships with other organizations based on their core competency

–     Core competency

–     Core competency strategy

COLLABRATION SYSTEM

–     Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

–     Two categories of collaboration

1.        Unstructured collaboration (information collaboration)

2.       Structured collaboration (process collaboration)

This figure below shows that collaborative system function

KNOWLEDGE MANAGEMENT SYSTEM

–     Knowledge management (KM) – involves capturing, classifying, evaluating, retrieving, and sharing information assets in a way that provides context for effective decisions and actions

EXPLICIT AND TACIT KNOWLEDGE

–     Intellectual and knowledge-based assets fall into two categories

1.       Explicit knowledge – consists of anything that can be documented, archived, and codified, often with the help of IT

2.       Tacit knowledge - knowledge contained in people’s heads

–     Reasons why organizations launch knowledge management programs

KM AND SOCIAL NETWORKING

·         Finding out how information flows through an organization

–      Social networking analysis (SNA) – a process of mapping a group’s contacts (whether personal or professional) to identify who knows whom and who works with whom

–      SNA provides a clear picture of how employees and divisions work together and can help identify key experts

CONTENT MANAGEMENT

·         Content management system (CMS) – provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment

·         CMS marketplace includes:

–      Document management system (DMS)

–      Digital asset management system (DAM)

–     Web content management system (WCM)

·         Content management system vendor overview

GROUPWARE SYSTEM

·         The picture below show the groupware technologies.

·         Groupware – software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing

INSTANT MESSAGING

·         Instant messaging - type of communications service that enables someone to create a kind of private chat room with another individual to communicate in real-time over the Internet

The picture below shows the instant messaging application.

THE END.. :) thank you so much for reading my entry.. :)

CHAPTER 14: EBUSINESS

CHAPTER 14: E-BUSINESS

Assalamualaikum.. hellooo..! Wow.. I think that we gonna finish IT syllabus soon.. For this evening, I would like to share my new entry which is chapter 14. The title is E-Business..Lets check it out..:)

               

                E-BUSINESS

·         The Internet is a powerful channel that presents new opportunities for an organization to:

–      Touch customers

–      Enrich products and services with information

–      Reduce costs

·         How do e-commerce and e-business differ?

–      E-commerce – the buying and selling of goods and services over the Internet

–      E-business – the conducting of business on the Internet including, not only buying and selling, but also serving customers and collaborating with business partners

I want to share with you guys with a simple picture that show the industries using E-Business. Come take a look..

 

E-BUSINESS MODEL

·         E-business model – an approach to conducting electronic business on the Internet

                E-BUSINESS BENEFITS AND CHALLENGES

·         E-Business benefits include:

–      Highly accessible

–      Increased customer loyalty

–      Improved information content

–      Increased convenience

–      Increased global reach

–      Decreased cost

·         E-business challenges include:

–      Protecting consumers

–      Leveraging existing systems

–      Increasing liability

–      Providing security

–      Adhering to taxation rules

·         There are numerous advantages and limitations in e-business revenue models including:

–      Transaction fees

–      License fees

–      Subscription fees

–      Value-added fees

–      Advertising fees

MASHUPS

·         Web mashup - a Web site or Web application that uses content from more than one source to create a completely new service

–      Application programming interface (API) - a set of routines, protocols, and tools for building software applications

–      Mashup editor - WSYIWYGs (What You See Is What You Get) for mashups

             THE END.. TQ  so much for reading my new entry..hope you like it.. :)

CHAPTER 12: INTEGRATING THE ORGANIZATION FROM END TO END – ENTERPRISE RESOURCE PLANNING

CHAPTER 12: INTEGRATING THE ORGANIZATION FROM END TO END – ENTERPRISE         RESOURCE PLANNING

Assalamualaikum..we meet again everyone..! previous I share with u guys about SCM and CRM.. In this evening, I would like to share ERP.. hope u guys will understand for this chapter.. :)

            ENTERPRISE RESOURCE PLANNING (ERP)

           

·         At the heart of all ERP systems is a database, when a user enters or updates information in one module, it is immediately and automatically updated throughout the entire system

·         ERP systems automate business processes

BRINGING THE ORGANIZATION TOGETHER

ERP – The picture below show the organization before ERP

ERP –While this picture showing us that after ERP bringing the organization together

THE EVOLUTION OF ERP

INTERGRATING OF SCM, CRM AND ERP

·         SCM, CRM, and ERP are the backbone of e-business

·         Integration of these applications is the key to success for many companies

·         Integration allows the unlocking of information to make it available to any user, anywhere, anytime

·         This picture show the general audience and purpose of SCM, CRM and ERP

INTERGRATION TOOLS

·         Many companies purchase modules from an ERP vendor, an SCM vendor, and a CRM vendor and must integrate the different modules together

–     Middleware – several different types of software which sit in the middle of and provide connectivity between two or more software applications

–     Enterprise application integration (EAI) middleware – packages together commonly used functionality which reduced the time necessary to develop solutions that integrate applications from multiple vendors

·         Data points where SCM, CRM, and ERP integrate

End for Chapter 12.. TQ for reading my new entry.. :)

CHAPTER 11: BUILDING A CUSTOMER CENTRIC ORGANIZATION- CUSTOMER RELATIONSHIP MANAGEMENT

CHAPTER 11: BUILDING A CUSTOMER CENTRIC ORGANIZATION- CUSTOMER RELATIONSHIP MANAGEMENT    

Assalamualaikun.. hello everyone..we meet again.. Now I would like to post new entry which is Chapter 11, building a customer centric organization- CRM. :)

                CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

·         CRM enables an organization to:

–      Provide better customer service

–      Make call centers more efficient

–      Cross sell products more effectively

–      Help sales staff close deals faster

–      Simplify marketing and sales processes

–      Discover new customers

–      Increase customer revenues

RECENCY, FREQUENCY AND MONETARY VALUE

·         Organizations can find their most valuable customers through “RFM” - Recency, Frequency, and Monetary value

–      How recently a customer purchased items (Recency)

–      How frequently a customer purchased items (Frequency)

–      How much a customer spends on each purchase (Monetary Value)

THE EVOLUTION OF CRM

·         There are three phases in the evolution of CRM include reporting, analyzing, and predicting

This picture below shows the example of ugly side CRM

USING ANALYTICAL CRM TO ENHANCE DECISIONS

·         Operational CRM – supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers

·         Analytical CRM – supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers

Now, take a look at diagram below. It is show the Operational CRM and analytical CRM

THE END... TQ for reading my blog.. :)